Shipping policy


Kratom S Shipping Policy

Must be 21 years or older to purchase Kratom. Products are intended for external use only. The U.S. FDA has not approved Kratom as a dietary supplement. We do not ship to the following states, cities, or municipalities:

States:

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Vermont
  • Wisconsin

Municipalities:

  • San Diego, California
  • Oceanside, California
  • Denver, Colorado
  • Sarasota County, Florida
  • Jerseyville, Illinois

Shipping Commitment

At SOL Kratom. we are dedicated to providing fast and secure delivery of your Kratom orders to customers across the United States. When you order from SOL Kratom, we strive to ship your order the same day if placed before 3 p.m. EST during regular business hours.

Holiday Schedule

Please note that our facilities are closed in observance of the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve
  • Christmas Day

During these holidays, there may be delays in processing and shipping orders.

Shipping Delays

While we make every effort to ship your order promptly, Sol Kratom is not responsible for delays caused by external factors such as weather conditions, policy changes, or other events beyond our control. Please be aware that national holidays or regional observances may result in shipping delays.

Shipping to Your Location

We may not be able to ship to certain cities or states due to local regulations. Before placing your order, please check the local laws in your area. If you experience any issues during checkout, feel free to reach out to us for assistance.

Order Cancellation and Transit Issues

Once your order is in transit, we are unable to cancel or modify it. If you need to cancel an order, please contact our Customer Support team immediately for assistance.

In the event of extreme delays (e.g., more than one week), or if you believe your package has been lost in transit, please contact our Customer Support team, and we will help investigate the issue.

Secure & Discreet Packaging

We prioritize your privacy and ensure all orders are shipped with discretion. Our packaging is designed to be secure, with no SOL Kratom or Kratom-related logos or mentions of “kratom” on the shipping label. Instead, the label will read: “SOL-K”

To minimize the risk of damage, all products are securely packaged by our Shipping Team, with extra tape applied when necessary.

Tracking Information

Each order placed through our website is assigned a tracking number. You will receive this tracking number via email once your order has shipped.

If you cannot locate your tracking number or need further assistance, please reach out to SOL Kratom Customer Support. We are happy to help.

Please note: our Customer Support team cannot track your package beyond the provided tracking information and cannot offer more specific delivery estimates.

Permitted and Restricted Shipping Destinations

Currently, SOL Kratom only ships to addresses within the United States. Due to local bans on Kratom, we cannot ship to the following states, cities, and counties:

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Tennessee
  • Vermont
  • Wisconsin
  • Sarasota County
  • Union County
  • Denver
  • San Diego

Additionally, Kratom is banned in the following countries, and we do not ship internationally:

  • Australia
  • Burma
  • Denmark
  • Finland
  • Israel
  • Lithuania
  • Malaysia
  • Myanmar
  • Poland
  • Romania
  • South Korea
  • Sweden
  • Thailand
  • United Kingdom
  • Vietnam

Special Shipping Notes

While we do our best to accommodate any shipping requests, we do not accept changes to the delivery address once an order is placed. Any additional information entered in the shipping notes section will not be processed. If you need to change the shipping address or have other concerns, please contact Customer Support directly.

Our Commitment to You

At SOL Kratom, your satisfaction is our priority. We strive to ensure a smooth and efficient shipping experience. If you have any questions or need clarification on any aspect of our shipping policy, please do not hesitate to reach out to our Customer Support team. We're here to help!